Frequently Asked Questions:

My Marshall Majors keep disconnecting from my phone randomly, is there something I can do to troubleshoot this issue or would I need to send them in for repair?

1. Check for firmware updates**: Make sure your speaker is running the latest firmware. You can check for updates on the Marshall website or through their mobile app. Restart both devices**: Sometimes, a simple reboot can resolve connectivity issues. Try restarting your phone and the speaker, then try pairing them again. Reset the speaker**: If you're using an older model, it's possible that a reset might help. To do this, press and hold the volume down button for 10-15 seconds until the lights flash rapidly. Release the button and press it again to turn on the speaker. Check your phone's Bluetooth settings**: Ensure that your phone is set to discover devices and that the Marshall Majors are listed as a paired device. You can also try forgetting the speaker in your phone's Bluetooth settings, then re-pairing them. Update your phone's operating system**: If you're using an older version of Android or iOS, it might be causing compatibility issues with the speaker. Make sure your phone is running the latest version of its OS. Physical interference**: Check if there are any physical objects or metal surfaces between your phone and the speaker that could be interfering with the Bluetooth signal. Replace the batteries**: If you're using a battery-powered speaker, try replacing the batteries to see if it resolves the issue. If none of these steps resolve the issue, it's possible that there might be a hardware problem with your speaker. In this case, you may need to contact Marshall's customer support for further assistance or to arrange for repairs.

My right earcup is not working, but my left one is fine. Is it just a faulty earcup or is there an issue with the wiring?

1. Faulty earcup**: It's possible that the earcup is damaged internally, preventing sound from passing through. This could be due to physical damage, manufacturing defects, or wear and tear. Wiring issue**: More likely, though, is a wiring problem between the right earcup and the rest of the headphones' circuitry. A short circuit, damaged wiring, or a faulty connector might prevent sound from reaching the right earcup. Connectors or jacks**: Another possibility is that the connectors or jacks on the right earcup are loose or damaged. Check if the connectors are securely attached and not bent. To determine whether it's a faulty earcup or a wiring issue, you could try:

* Swapping the right and left earcups to see if the problem follows the earcup or stays with the same side. Inspecting the wiring for any signs of damage or wear. Look for frayed cables, pinched wires, or loose connections. If you're still unsure, it's always a good idea to consult the manufacturer's documentation or contact their support team for guidance.