Frequently Asked Questions:

My Bose QuietComfort Ultras keep disconnecting from my phone, is there a software update I can install to fix this issue or do I need to send them in for repair?

1. Bluetooth Connection Issues**: The first step would be to ensure that your phone and the headphones are within range and in close proximity. Sometimes, simply restarting the Bluetooth connection can resolve the issue. Software Updates**: Yes, there is often software available for Bose products that can address connectivity issues or enhance performance. Check the Bose website for updates specific to your model. To check if a software update is available:

- Visit the Bose website and navigate to the support section for your product. Look for any firmware or software updates specifically designed for your QuietComfort Ultra headphones. Follow the instructions provided by Bose to download and install the update. This should be done through their official app or by connecting your headphones directly to a computer. If you're unable to find a relevant update or if the issue persists after updating, it may indicate a hardware problem that requires professional attention. In this case, **sending them in for repair** might be the next best option. Bose typically provides excellent support and warranty services for their products, so don't hesitate to reach out to their customer service team for assistance. Before you send your headphones away, make sure you've backed up any important settings or paired devices from the Bose app. This will ensure a smoother experience when you receive them back after repair. It's worth noting that some users have reported success with performing a **factory reset** on their QuietComfort Ultra headphones, which can sometimes resolve connectivity issues. However, this is not a permanent fix and might require re-pairing your devices or setting up custom settings again. If the issue persists after trying these steps, don't hesitate to contact Bose's customer support for further assistance. They should be able to diagnose the problem more accurately and provide a solution tailored to your specific situation.